Terms of Service

Terms of Service

Last updated: January 2026

Welcome to Willy & Beatrix. These Terms of Service apply to all orders placed through our online store. By placing an order, you agree to the terms set out below.

1. Product Information

- We do our best to display and describe all products as accurately as possible.
- Colours may vary slightly depending on your screen settings or lighting.
- All prices are listed in AUD and include GST where applicable.
- Promotions and special offers are valid while stocks last or for the duration of the promotion.

2. Orders and Payment

- Orders can be placed directly through our website.
- We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
- Your order is processed once payment has been successfully received.
- In the event of an obvious pricing error, inventory inaccuracy or incorrect product information, we reserve the right to cancel or adjust the order.

3. Shipping and Delivery

- Delivery within Australia generally takes 3 to 7 business days, depending on your location.
- Order processing time is 1 to 3 business days. Orders placed on weekends or public holidays are processed the next business day.
- We offer free shipping on all orders within Australia.
- We use trusted Australian shipping partners.
- We are not responsible for delays caused by couriers, natural events, strikes or high season congestion.
- Once your order has shipped, you will receive a confirmation email with tracking details.

4. Returns and Refunds

In line with the Australian Consumer Law:

- You can return items within 30 days of receiving your order.
- Items must be unused, unwashed and in their original condition, including tags and packaging.
- Return shipping costs are the customer's responsibility, unless the return is due to our error. A return address will be provided once your return request is confirmed.
- Once we receive and inspect your return, refunds are issued within 14 business days to your original payment method.
- You are entitled to a refund, repair or replacement for goods that are faulty, not as described, or don't do what they're supposed to do, in accordance with your rights under the Australian Consumer Law.

5. Exceptions to Returns

The following items cannot be returned unless faulty:

- Underwear or swimwear where hygiene seals have been broken
- Items returned in used or damaged condition
- Items without original tags or packaging

6. Faulty or Incorrect Items

- You are entitled to a replacement, repair or refund for faulty products under the Australian Consumer Law.
- If you receive a faulty or incorrect item, notify us within 48 hours of delivery at info@willy-beatrix.com
- We will cover return shipping costs for faulty or incorrect items.
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

7. Liability

- We are not liable for indirect losses, consequential losses or loss of profit, except where prohibited by Australian law.
- This does not limit your rights under the Australian Consumer Law.
- Nothing in these Terms excludes liability for negligence, fraud, or any right that cannot be excluded under Australian law.

8. Force Majeure

We are not liable for delivery delays or failures caused by circumstances beyond our control, including but not limited to: natural disasters, courier disruptions, strikes, civil unrest, system failures or severe weather conditions.

9. Dispute Resolution

- Any dispute will first be resolved amicably wherever possible.
- If it isn't resolved, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your relevant state consumer affairs body.

10. Governing Law

These Terms are governed by the laws of Australia.

11. Contact

If you have questions about these Terms, contact us:

Email: info@willy-beatrix.com

Willy & Beatrix
Australia